Privacy Policy & Terms
Learn how Tidy Vent handles your information, text messages, calls, and emails.
Privacy Policy
1. Information Collection
At Tidy Vent, we collect information you provide directly to us through our website contact forms, phone calls, and text messages. This includes your name, address, phone number, and email address, which are necessary to provide our vent cleaning and safety inspection services in Southern Brunswick County. We handle all data with the utmost respect for your privacy.
2. Use of Information
The information we collect is used solely to schedule services, provide accurate quotes, send video inspection records, and communicate regarding your appointments. We use your contact details to ensure our local homeowners receive the best possible care and timely updates about their Southern Brunswick County property safety.
3. Text and Email Communication
By providing your phone number and email address, you consent to receive communications from Tidy Vent regarding your requested services. This may include appointment reminders, service quotes, and post-service follow-ups. You may opt-out of text messaging at any time by replying 'STOP' to our messages.
4. Data Sharing and Protection
Tidy Vent will never sell, rent, or lease your personal information to third parties. We only share data when required by law or to provide the essential components of our residential services. We implement industry-standard security measures to protect your information against unauthorized access or disclosure.
Terms & Conditions
1. Agreement to Terms
Welcome to Tidy Vent. By accessing or using our services in Southern Brunswick County, you agree to be bound by these Terms and Conditions. These terms apply to all homeowners, residents, and visitors who access or use our dryer vent cleaning and inspection services.
2. Service Descriptions
Tidy Vent provides professional dryer vent cleaning, pre-service camera inspections, and post-service verification. While we strive for excellence, the results of the cleaning depend on the current condition and age of your ventilation system.
3. Appointments and Cancellations
We value your time and our team's schedule. Please provide at least 24 hours' notice for cancellations or rescheduling. We reserve the right to charge a nominal fee for late cancellations or no-shows at the scheduled Southern Brunswick County property.
4. Liability and Property Access
Homeowners must provide safe access to the laundry area and exterior vent termination. Tidy Vent is not responsible for pre-existing damage to appliances or ductwork. Our technicians will perform a preliminary assessment to ensure the system is safe to clean.
5. Payment Terms
Payment is due upon completion of the service. We accept major credit cards and local checks. Applicable North Carolina sales tax will be added to the service total based on local rates.
6. Communications
By providing your contact information, you consent to receive communications from Tidy Vent regarding your service, including appointment reminders, follow-up reports, and video inspection footage via email or text message.
7. Governing Law
These terms are governed by the laws of the State of North Carolina. Any disputes arising from our services will be handled within the jurisdiction of Brunswick County.